Receive a compensation up to 600€ if your flight is delayed

The service is valid for the entire trip (round-trip flights) as long as they are part of a single reservation (single PNR).

Cost of Service

DISTANCE UP TO 1,500 KM

DISTANCE FROM 1,500 TO 3,500 KM

DISTANCE MORE THAN 3,500 KM

20 € per person

Return of the sums spent at the airport while waiting for the purchase of food and drinks up to € 50 (after sending receipts).

250 €

400 €

600 €

Valid for all the flights in accordance to the CE261/04 European Regulation

If you have problems with your baggage you can get a compensation up to 1000 €

included in the price

The service applies to all flight routes
Receive real time email and SMS updates on your baggage status.
Get at least 1.000€ per bag if you do not receive it within 96hours.
No need to provide baggage contents to receive compensation.
The service applies to all checked in luggage, of any kind, whether at check in counter or at the gate.

Terms & Conditions

1000 €

Instant Payment!

Payments will be made within 96 hours on Paypal or Bank account

Request Form

Before paying the Compensation, we will check the status of your flight.
If the delay is confirmed and it is more than 3 hours, you will need to send us:

Boarding pass
Identity card
Assignment form

We will send payment within 96 working hours. The service can be purchased within 48 hours before the flight time.
For more information, please check terms and conditions.

Name *

Surname *

Email *

International format: +39XXXXXXXX Telephone *

Flight date

Flight Company *

Flight Number(s)

Number of people *

PNR (Reservation Code) *

Billing First Name

Billing Last Name

Tax ID code

Firm / Company / Agency

VAT number

Billing Address

Summary:

Total cost of the service

You can get up to:

*Accreditation management has a fixed cost of € 10 per passenger

Credit Card Number

Security Code

Expiration MM/YY

Acceptance of the Credit Assignment and Contractual Conditions

*** PLEASE NOTE: These conditions are indicative for a test environment, no service has actually been subscribed with PagoSubito.cash ***

1. When you purchase the Pagosubito (Paynow) service, you declare that you have read and accepted the following contractual conditions of OnAir S.r.l. -service PAGOSUBITO-.

2. PAYNOW SERVICE - DELAY - more than 3 hours: following the purchase of the service by the Customer, OnAir S.r.l., undertakes to settle the relative Compensation deriving from CE Reg. 261/04 on the basis of the route.

3. According to Article 7 of the REG. CE 261/04. Right to financial compensation 1. When reference is made to this article, the passengers concerned shall receive financial compensation equal to:

a) EUR 250 for all flights of less than or equal to 1 500 kilometers;

(b) EUR 400 for all intra-Community flights over 1 500 kilometers and for all other flights between 1 500 and 3 500 kilometers;

c) EUR 600 for flights not falling under points a) or b).

4. The website www.flighttime-calculator.com/ will be used for the exact calculation of the orthodromic distance, necessary for the settlement of the relative compensation (from € 250.00 to € 600.00).

5. Before proceeding with the settlement of the sums, OnAir s.r.l. will check the actual flight delay from the website www.flightstats.com. Only this site can be taken into consideration for the purpose of the settlement of the Compensation.

If on this site, there is no reliable data on the hours of delay (unknown), the passenger will be entitled to request an official certificate of delay from the ARRIVAL airport only. In this case the Compensation may be paid.

Following the verification of the delay, OnAir will send a request to forward the necessary documents.

Payment is subject to the passenger sending:

- COMPLETED AND SIGNED CREDIT ASSIGNMENT;
- IDENTITY CARD';
- FLIGHT TICKET;
- * RECEIPTS.

6. In order to obtain payment a necessary condition will be the passenger’s boarding on the flight subject to the delay. If the flight is delayed at the destination airport for more than 3 hours but the customer decides not to board, the Compensation will not be paid.

7. Once the compensation have been received, the passenger will not be able to make other requests to the airline regarding the same flight having transferred the credit to Onair S.r.l.

8. Any type of delay at the final destination verified of more than 3 hours (technical failure, birdstrike, Company's employees strike not communicated) will be paid, with the exception of delays deriving from bad weather, airport strikes and / or arising from the closure of the proclaimed airspace. For routes over 3500 km where the delay is more than 3 hours but less than 4 hours, Compensation will be paid at 50% (€ 300.00) as required by EC Reg. 261/04.

For connecting flights that are part of a single itinerary (same PNR) and purchased at the official website of the company, loss of connection entitles the customer to the payment of the financial compensation provided that the delay at the final destination is greater than 3 hours and the connection time between the first and the second / third flight of at least 2 hours. Onair S.r.l. won't pay Compensation if connection flights have different PNR and opereted by different airlines.

To obtain the remaining part (50%), a claim will be made to the airline. In case of acceptance, the remaining sum will be paid. In case of refusal, Onair S.r.l. makes itself available through his lawyers to initiate a trial in front of the competent department free of charge.

9. BAD WEATHER - Bad weather will be considered when 70% of flights departing or arriving at their destination will be delayed or canceled. Onair S.r.l. makes itself available through his lawyers to initiate a trial before the competent office free of charge

10. To obtain payment of the financial compensation, the passenger must submit the requested documents within 96 hours. If the deadlines are not respected, Onair s.r.l. may deny the payment of the pecuniary compensation and carry out the same within 60 days

11. in case of cancellation, overbooking, denied boarding ONAIR S.r.l. will manage the claim and n case of successfull will ask a commission of 20%.

12. For delays of more than 2 hours and less than 3 hours, all receipts will be refunded (after sending) for purchases of food and drinks up to a maximum of € 50.00.

13. Payments will be made within 96 hours, starting from the sending of the complete documentation as requested above. Payments will be made exclusively to an account in the passenger's name. It will not be possible to pay third parties even if delegated. Only parents of minors will be able to collect sums in their name and on their behalf.

14. Management of the service has an additional fixed cost of € 10.00.

15. The Customer declares that information provided is correct, complete and truthful.

16. The Italian law applies between the agreement OnAir S.r.l. and the Customer.

17. The Customer declares that the complaint request has not been entrusted to third parties and no legal dispute is ongoing or is about to be undertaken between the Customer and the Airline on the same issue. Once the payment has been received, the Customer declares not to carry out any other act that could, even potentially, jeopardize the success of the sale. The customer, following the payment by Onair S.r.l., will have nothing else to claim against the latter with reference to the transfer referred to in this contract.

18. Any violations will authorize Onair S.r.l. to the request for repayment of the sums.

19. OnAir S.r.l. uses personal data provided by the Customer for the purposes indicated in the agreement and for the sole purpose of managing the procedure in the best possible way and respects all applicable privacy laws. The Customer agrees, with this document, under the protection of the legislation on the processing of personal data (L 196/03), to provide OnAir S.r.l. personal information and also consents to the use of such data as part of the management of the complaint procedure.

20. OnAir S.r.l. may contact the customer by phone / whatsapp or by e-mail in order to request the integration of documents necessary for the optimal management of the practice.

21. Onair as of now disclaim any type of liability deriving from non-fulfillment by Blue Ribbon Bags. It should be noted that Onair s.r.l. is only authorized to sell the service.

22. it is specified that the English contract is the result of a translation of the Italian one and therefore the latter must be taken into consideration in case of discrepancies.

Notes

After receiving the payment, we will send you a summary email with all the information.

* Mandatory fields.

The service is valid for the entire trip (round-trip flights) as long as they are part of a single reservation (single PNR).

Instant Payment!

Request Form

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